The University of Ca has engaged the solutions of Heartland ECSI, Inc. (ECSI) to replace Conduent formerly ACS Education Services (ACS) as the servicer for several for the University’s campus-based student education loans effective August 2017. This will be a system-wide change impacting all University of California campuses.
Starting in August 2017, ECSI will assume duty for servicing the University’s campus-based figuratively speaking including, although not restricted to, giving education loan payment statements, processing education loan money tree hours re payments, forbearance, deferment, and cancellation request types, and providing high quality customer solution to your education loan borrowers.
The University acknowledges that due to the transition to ECSI, you will have changes that are various our borrowers and a time period of disruption in solutions. Nevertheless, our company is making every work to really make the change a smooth one, with since little service disruption as you can, following directing concept to do our better to deal with debtor requires. For the reason that character, we have been supplying the after information about the change plus the changes which can be being implemented.
The effective date associated with University’s new solution agreement with ECSI is August 1, 2017. The date that is last of University’s education loan solutions agreement with Conduent/ACS is July 31, 2017. The method for transitioning all education loan account information from Conduent/ACS to ECSI will commence on August 1, 2017 and it is likely to be completed by Mid-August, 2017. (more…)